CDC SOFTWARE INDIA - Freshers

Job Title : Technical Support Analyst - B.E Fresher with Java knowledge

About Company:
CDC Software, The Customer-Driven Company™, is a provider of enterprise software applications designed to help organizations deliver a superior customer experience while increasing efficiencies and profitability. CDC Software’s product suite includes the Pivotal CRM (customer relationship management) (www.pivotal.com) , Respond (customer complaint and feedback management), c360 CRM add-on products, industry solutions and development tools for the Microsoft Dynamics CRM platform, Ross ERP (enterprise resource planning) and SCM (supply chain management), MVI real-time performance management, IMI warehouse management and order management, Platinum China HR (human resource) and business analytics solutions.

Company Name : CDC Software India Pvt Ltd

Experience : 0 - 1 years

Skills: Java

Job Location : Bangalore

Education : B.E/B.Tech

Job Description :
Provide expert solutions to complex customer problems in a timely manner by receiving, clarifying and investigating incidents
Offer complete and timely technical explanations to customers throughout the incident resolution process and ensure that customers’ technical staff fully understand issue, its resolutions and means for prevention
Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments
Clearly and concisely document all customer interaction and all steps taken to resolve incidents
Take ownership of and follow-through with all priority customer incidents
Escalate customer issues to the Team Lead as appropriate
Observe trends with technical issues and recommend improvements to design, documentation or implementation
Ensure professional telephone manner at all times
Identify issues and determine correct course of action.
Determine when issues need to be escalated.
Setting severity levels with customers.

Desired :
Bachelor’s degree in engineering from IT or Computer science background
Excellent time management and organizational skills
Must have excellent verbal and written communication skills
Strong analytical problem solving and decision making skills
Ability to work efficiently and independently
Ability to create, install, and upgrade software and apply patches
Display strong work ethic and do whatever it takes to get the job done
Ability to handle difficult or sensitive situations with diplomacy and tact
Should be flexible in working in shifts.

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