B.TECH JOBS - CDC SOFTWARE - BANGALORE

JobTitle:Technical Support Analyst

About CDC Software India Pvt :
CDC Software, The Customer-Driven Company™, is a provider of enterprise softwareapplications designed to help organizations deliver a superior customer experience while increasing efficiencies and profitability. CDC Software’s product suite includes the Pivotal CRM (customer relationship management) (www.pivotal.com) , Respond (customer complaint and feedback management), c360 CRM add-on products, industry solutions and development tools for the Microsoft Dynamics CRM platform, Ross ERP (enterprise resource planning) and SCM (supply chain management), MVI real-time performance management, IMI warehouse management and order management, Platinum China HR (human resource) and business analytics solutions.
These industry-specific solutions are used by more than 6,000 customers worldwide within the manufacturing, financial services, health care, home building, real estate, and wholesale and retail distribution industries. The company completes its offerings with a full continuum of services that span the life cycle of technology and software applications, including implementation, project consulting, outsourced business services, application management and offshore development. CDC Software is theenterprise software unit of CDC Corporation (NASDAQ: CHINA) and is ranked number 18 on the Manufacturing Business Technology 2006 Global 100 List of Enterprise and Supply Chain Management Application vendors. For more information, please visitwww.cdcsoftware.com

Experience: 0 - 1 Years

Skills: Java

Desired:
Identify issues and determine correct course of action.
· Determine when issues need to be escalated.
· Setting severity levels with customers.
· Managing assigned Projects effectively (workload management)
· Work effectively with assigned junior personnel.
· Recommendations for improvement in Support policies and procedures.
· Software and document enhancements.
· Actions required for improving performance and skills of assigned associate personnel.

Location: Bangalore

Education: B.E/B.Tech

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