Company Profile:
Microland’s Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base.
Job Profile:
• Provide Technical Support on basic operational or maintenance of Networking products.
• Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
• Escalate problems when unable to resolve customer issues.
• Log and sufficiently document all contacts with customers in designated tools.
• Identify and provide input on unique or recurring customer problems.
• Be a champion Client specific tools, Customer Care Procedures.
• Provide Microland Solution Network feedback at all times.
Candidate Profile:
• Graduates from any stream freshers or with experience
• Should be willing to work in US Shifts.
• Good communication skills must, basic hardware and networking knowledge.
Age limit 18-29 yrs.
IMMEDIATE JOINING.
Experience: 0-1 Year
Location: Bangalore
Venue: Microland Limited
1B, Ecospace, Outer Ring Road, Bellandur
BANGALORE 560001
Website: http://www.microland.co.in
Contact Person: Niti
Phone No.: (080) 39180095
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